Shipping policy

Thank you for choosing JESSICA EPIPHANY OLOKA SU'A. Operating as a dedicated New Zealand online fashion apparel store, we follow standardized order handling and rigorous logistics quality control protocols. We strive to deliver all our clothing merchandise with careful pre-shipment inspection and secure packaging, ensuring every customer receives their items in intact condition within standard logistics lead times.

1. Order Processing Time

All confirmed and fully paid apparel orders will undergo internal verification, quality screening and professional packaging within 1 to 7 business days. Processing operations only take place on regular working days, excluding weekends and national public holidays observed in New Zealand.
Order processing schedules may be extended moderately during seasonal sales peaks and large-scale promotional activities due to increased order volumes. We will send proactive email notifications to customers whenever substantial processing delays occur to keep all order statuses fully updated.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are calculated based on actual package dimensions, weight and delivery territory. Accurate shipping costs will be computed and clearly presented on the checkout page prior to payment. Our store does not provide free shipping, shipping rebates or any form of logistics preferential benefits for any orders.
The estimated delivery duration for all standard apparel shipments is 15 business days. All delivery timelines serve as reference estimates only and are not guaranteed. Actual delivery progress may fluctuate due to logistics carrier operational disruptions, customs clearance lead times, inclement weather, regional logistical limitations and holiday shutdowns, all of which are subject to real-time logistics circumstances.

3. Shipment Confirmation and Order Tracking

Once your apparel order is fully packaged and dispatched from our warehouse, you will receive an official shipment confirmation email that includes your unique tracking code and authorized logistics inquiry channels.
Logistics tracking data will not activate immediately after dispatch. Typically, complete transit updates and delivery status records will be accessible for customer review within 24 to 48 hours after the logistics carrier completes package scanning and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for providing precise, comprehensive and valid recipient addresses and active contact details during order checkout. Please verify all delivery information thoroughly to prevent misdelivery, package detention or return scenarios.
JESSICA EPIPHANY OLOKA SU'A accepts no responsibility for delivery errors, package loss or return fees resulting from inaccurate, incomplete or invalid customer-provided shipping information. Any packages returned due to address discrepancies will require the customer to cover all return logistics charges and additional reshipping expenses for secondary delivery.

5. Lost or Damaged Packages

If your apparel package is unaccounted for, stalled or presumed lost during transit, please submit an official logistics investigation request with your valid order number to our support team within 3 business days following the projected delivery date.
If your clothing items arrive with compromised packaging, fabric damage, stains, indentation or other transit-related defects, please reach out to our customer service team within 24 hours of package receipt. You are required to submit clear, unedited photos of both the outer packaging and damaged merchandise for case validation. Our team will conduct a detailed review and deliver targeted resolutions promptly.

6. Apparel Care and Usage Notice

Every fashion garment available in our store is fitted with custom fabric care labels and material-specific maintenance guidelines. Each fabric type features unique washing, drying and storage requirements. We highly recommend all customers adhere to the attached care instructions to preserve the garment’s texture, color uniformity and wearable lifespan.
We waive all liability for garment damage, shrinkage, color fading, structural deformation and premature wear caused by unauthorized alteration, improper laundering methods, high-temperature drying, artificial damage and any usage behavior that deviates from official product care guidelines.

7. International Shipping and Customs Notice

All cross-border international apparel shipments may be subject to import duties, customs taxes and official inspection fees in compliance with the local trade regulations and customs policies of the destination country or region.
All customs and import-related fees are separate from product prices and standard shipping charges and are the exclusive financial responsibility of the customer. These fees are not incorporated into order checkout totals. Customers must independently adhere to local import laws, complete mandatory customs clearance procedures and settle all relevant charges.

8. Contact Information

Should you have any questions, suggestions or inquiries regarding our shipping regulations, order processing workflows and logistics services, please connect with us via our official contact channels:
Trade Name: JESSICA EPIPHANY OLOKA SU'A
Phone Number: +64 22 967 7715
Email: info@jessicaolokavogue.shop
Physical Address: 23 Clarkson Crescent, Ōtara, Auckland, Auckland 2023, New Zealand